Refund Policy

1. Overview

TripUK LTD operates as a flight search and comparison platform. We display live fares sourced from airlines and travel agents. All bookings are made directly with the airline or booking provider — refund eligibility is governed by their own terms and conditions, as well as the fare rules applicable to your specific ticket.

This policy explains how we handle refund requests related to our own service fees, where applicable.

2. Airline Ticket Refunds

Refund eligibility for flights is determined by:

• The fare type selected at the time of booking (flexible, semi-flexible, non-refundable)
• The airline's own refund policy
• The time elapsed since booking and the departure date
• Applicable consumer protection regulations

To request a refund on a flight ticket, you must contact the airline or original booking agent directly. We can provide guidance and assist with the process where possible — contact us at info@tripukltd.co.uk.

3. Cancelled or Disrupted Flights

Under UK Regulation , if your flight is:

• Cancelled — you are entitled to a full refund or re-routing at no additional cost
• Delayed by 3+ hours — you may be entitled to compensation depending on route distance
• Denied boarding — you are entitled to compensation and a choice of refund or alternative travel

These rights apply to flights departing from the UK, EU, or operated by a UK/EU carrier arriving into the UK or EU. Airlines must handle these claims directly.

4. Service Fees

Where TripUK LTD charges a service fee for booking assistance or concierge services, the following refund terms apply:

• Full refund if the booking was not completed due to our error
• Partial refund at our discretion if services were partially delivered
• No refund for completed booking assistance services

Service fee refund requests must be submitted within 14 days of the charge date.

5. How to Request a Refund

To request a refund or to escalate a claim:

1. Email us at info@tripukltd.co.uk with your booking reference, travel dates, and a description of your request.
2. Include any relevant documentation (confirmation emails, cancellation notices, etc.).
3. We will respond within 3 business days with next steps.

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our service constitutes acceptance of the updated policy.